Booking Terms
This page is for guests booking through a property's page on UpaKwarto.
Who you are booking with
You are booking with the host, not with UpaKwarto.
The host owns or manages the property. They set the price, the house rules and the cancellation policy, they take your money, and they are responsible for your stay. UpaKwarto provides the software their booking page runs on. We are not the seller, not an agent, and not a party to your booking.
Any agreement about your stay is between you and the host.
Paying
You pay the host directly — cash on arrival, GCash, QR Ph or a bank transfer to their account. UpaKwarto never holds your money and cannot release, refund or recover it.
Before you send anything:
- Check the account name matches the business you are booking with. The
booking page shows you the name on the account and says plainly when it is a personal one rather than the business's.
- Keep your receipt and the reference number. That is how a host confirms
your payment.
- Message the host first if you are unsure. Their contact details and social
links are on the page, and there is a button to do it.
A "Business verified" badge means someone at UpaKwarto has seen that business's registration documents. It is not a guarantee of the property, the host, or your money. Where a host has not been verified, the page tells you so.
Confirmation and cancellation
A request is not a booking until the host confirms it. Where a deposit is required, your dates are held only until the hold expires.
The host's cancellation policy applies, and it is shown on the booking page before you pay. UpaKwarto does not set it, cannot override it, and does not issue refunds — those come from the host.
If something goes wrong
Contact the host first; most problems are theirs to solve and quickest that way.
If you believe a host has behaved dishonestly, tell us at support@upakwarto.com. We can investigate, remove a booking page and withdraw a badge. We cannot recover money you have already sent — it went directly to them, and no part of it passed through us.
Reviews
After your stay you may get a link to review it. Reviewing is optional. What you post — your rating, your words and the name you choose — is shown publicly on the host's booking page. The host can reply but cannot change or remove it. Keep it about your stay, and leave out other people's personal details. To take a review down, write to support@upakwarto.com.
Your data
The host receives the details you enter, because they need them to host you. What UpaKwarto does with them is in our Privacy Notice.
_Version 2026-09-19 · Last updated 19 September 2026_